Maintenance & On-Site Services

Spartan Business Systems, Inc. strives to provide every client/partner with the highest level of service and support to meet and exceed expectations. We have the ability to provide custom tailored maintenance and on-site Service Level Agreement (SLA) or provide break-fix on a one-off basis. Contact Us today to place a Service Request or add a maintenance agreement on existing assets.

We provide the following business practices and standards with Spartan Business Systems, Inc. when you work with Spartan Business Systems, Inc.

• Installation and configuration services
• Network connectivity and software/OS integration for file and print/share
• Preventative maintenance notifications providing Spartan Business Systems, Inc. with equipment errors, automated monthly copier usage totals for black and color, and system status.
• Onsite training for end-users
  

Silver, Gold and Platinum customer status for maintenance service including:

• Pre-set response time for maintenance
• “Spare in the Closet” program which provides temporary replacement should equipment require service or parts not resolved same-day. (Equipment will be replaced by same or similar equipment to specifications)

Inclusive Maintenance agreement includes the following:

• Parts
• Labor
• Developer
• Toner
• Fuser rollers
• Photoconductors
• Other maintenance supply items
• Excludes staples and copy materials such as paper, transparencies, etc.

At Spartan Business Systems, Inc., our goal is to be the number one document solution company in South Carolina, and we are committed to doing what it takes to reach this goal by putting our customer's best interest first and providing "best in class" solutions. Contact Us today and begin realizing savings to your bottomline.