Spartan Business Systems, Inc. strives to provide every client/partner with the highest level of service and support to meet and exceed expectations. We have the ability to provide custom tailored maintenance and on-site Service Level Agreement (SLA) or provide break-fix on a one-off basis. Contact Us today to place a Service Request or add a maintenance agreement on existing assets.

We provide the following business practices and standards with Spartan Business Systems, Inc. when you work with Spartan Business Systems, Inc.
• Installation and configuration services
• Network connectivity and software/OS integration for file and print/share
o Preventative maintenance notifications providing Spartan Business Systems, Inc. with equipment errors, automated monthly copier usage totals for black and color, and system status.
• Onsite training for end-users
• Silver, Gold and Platinum customer status for maintenance service including:
o Pre-set response time for maintenance
o “Spare in the Closet” program which provides temporary replacement should equipment require service or parts not resolved same-day. (Equipment will be replaced by same or similar equipment to specifications)
o Inclusive Maintenance agreement includes the following:
• Parts
• Labor
• Developer
• Toner
• Fuser rollers
• Photoconductors
• Other maintenance supply items
• Excludes staples and copy materials such as paper, transparencies, etc.